I had another horrific night at PP last night. I am going to put the blame on the Moon being Void of Course added to bad management at PP, and that I was fighting a cold. It’s not the Moon’s fault perse – it’s me because my Moon is in Cancer and I rely 100% on my Intuition, not my logical mind – so when it goes Void – I am screwed. The Moon was void for about 15 hours yesterday. All bets are off when this happens. I prefer to stay home and piddle around, but modern life does not allow for this.
When I am coming down with a cold – I am pretty useless as well. I prayed a lot last night and tried to be very nice to this woman as she berated me and told me to “do my job”.
The basic gist of the whole deal is that I was never trained properly to use the computer/register. The computer is an old 80s IBM with a touch screen. When you have to print a receipt for someone it can often be a disaster. There are a lot of factors involved – one is that you can’t scroll down the touch screen. You have to “jump” down hours back and then you can sort of scroll back up – I don’t know why this is – just old technology, probably.
Another is that the “times” listed along the side of each transaction are listed in Military Time (I figured this out last night) so if you don’t understand that, you are screwed.
The other thing is that people get confused about what they paid. If they used gas rewards points, they may think they paid one thing when the receipt will say something else. But as we all know – “people” are never wrong. The “clerk” is the one who is “wrong”.
I am going to also add one other piece of information here – the woman was a caucasian female in her 40s. I was told by my manager that the people who would be the hardest to deal with would be caucasian females…the 2nd hardest would be African American females… I did not believe her, but she is correct. I try to take this into account and being that I am a cauc fem – I try to be better – nicer – and not blame the clerk – if I am not getting MY WAY in a customer service ordeal.
And I have to ask myself WHY? – I think White Chicks have more fear and entitlement, but I think entitlement comes from false PRIDE and fear that we don’t measure up and are not going to get what we need.
This woman was convinced she paid $30+ on pump 8. I could not find a recent transaction for anything more than $25. She began to accuse me when I could not find the $30+ amount.
This was my mistake – my lack of confidence, due to lack of training, gave her the edge to make this about me, instead of perhaps checking her own amounts and maybe being wrong herself. This fiasco went on for about half an hour.
First she told me to call a manager and have them come out and help me. HAHAHAHAHAHA!!!!. That does sound like a plauseable solution doesn’t it? But that would never happen at PP. NO ONE will ever come out and HELP you – UNLESS of course the drawer jams – that also happened last night.
I tried to tell her that I would but that they would never call me back and no one would come out. She told me I was wrong, that she had been coming to PP for 10 years and had never had such a problem – it’s obviously ME so I called the manager, who, NEVER CALLED ME BACK.
The woman stood and glared at me and then stormed off to the store. The manager called me from the store and told me to call my immediate supervisor and have her walk me through it.
REALLY??? THIS IS YOUR FUCKING SOLUTION??? OK let’s all play this pretend game together, shall we?
My immediate supervisor LEFT FOR THE DAY. She is not going to call ME back ??? everyone knows this – but they just LIE LIE LIE. I had to say “okay” even though I knew this solution was not going to work. I called “Suzie” and left her a message. I called her 3 more times and she has STILL not called me back. – it’s the next day now – tonite we will just all laugh about this together – we will say – the woman was a bitch – we will roll our eyes because PP is badly run – we will just be “right” that we “know” that this was not my fault and she will just be glad that it was me there and not her.
THERE IS NO SOLUTION TO THIS PROBLEM. The problem is that the Corps refuse to pay for TRAINING. They devalue good customer service. They just let the problems fall between the clerk and the customer and let the clerk take the heat for all the frustrations of the customer that they have to deal with every day nowadays. THIS IS THE WAY IT IS in the Third World Country called the “UNITED” states. United – hahahaha – We are as far away from UNITY as anything I have ever seen. The definition of Unity that I like is – Continuity of purpose in action. Yea RIGHT. We are the DISAGGREGATED STATES OF AMERICA and it shows in every area of our lives…
Anyway – the cauc fem stormed back to the gas station and asked me if I had “been working on getting her receipt while she was gone??” Yes. I have. But to no avail. I asked her if she would be willing to have Suzie get it for her tomorrow. She said NO – by tomorrow how will Suzie be able to get it if I can’t now. I know Suzie would be able to get the $25 one and explain to her that this is IT because Suzie is the fuel manager – but the woman did not want a receipt. She just wanted my scalp.
She got it. Next a man came in and got $6 of gas on pump 3 and a Tea that was on sale with his club card. I forgot to ask for the club card because I was so flustered over the other situation – I was starting to disintegrate completely. I tried to explain to the man that I was sorry but that I was trying to deal with this other situation, hoping that he would be understanding. NO!!! It was just his opportunity to THROW STONES AT ME TOO!!! It was like Wilding – they got off on it – wow. I ended up ringing up the transaction twice and then putting his gas on the wrong pump. Yup. Good thing I don’t care about how I look.
This all reminded me a bit of 6th grade. In 6th grade I sucked at math – the same way I do now. Mrs. Olsen, our teacher, would announce every week that I had gotten another D on the test. I would feel about as big as this dot . here on the page – but worse because I cared at that point being that I was IN 6TH GRADE about what my classmates thought of me. BULLIES. Anyway – the woman finally left.
At some point, I rang up an item and hit some key with my pinky and the amount came to $299 with change at $188.77 – 5 minutes later the Drawer Jammed and I got the manager out that time – wouldn’t want to not be able to use the CASH REGISTER would we? That gets their attention and there I was trying to figure this out and this fucking CAUC FEM customer only cares about HER GAS -and HER TRANSACTION going through and gets me to ring HER IN WHILE I am trying to deal with the fucking penny roll jamming the drawer and then she tells me “see it wasn’t such a big deal” while it still JAMMED!!!! No NOT FOR YOU lady – YOU got what YOU wanted when YOU wanted it didn’t YOU – it’s all about each individual person getting THEIR way out there – ISN’T IT never a thought of the greater whole huh???
We talk all about how we have to think of the greater whole, but DO WE ACTUALLY ACT THAT WAY??? BE THE CHANGE??? ANYBODY???
In addition to all this chaos, we have a new lotto machine. The state decided to spend a fraction of their giant lotto earnings on a new machine. WE REALLY NEED THAT. It’s the same as the old machine – just bells and whistles. And of course it doesn’t really work yet – across the state AND OF COURSE NO ONE IS GOING TO TRAIN US ON IT – nope we gotta figure it out for ourselves using this card. WHATEVER.
This one guy that usually is very gruff with me – I invited him to help me figure it out – he couldn’t figure it out, but I think he and I became friends last night because I let him help me instead of just holding him up. He said if goes in the store to get the lotto done he has to wait 20 min on line or for someone to come to the service desk…
Yup that was my night. TONITE it’s supposed to suddenly drop to 14 degrees and SNOW. CAN’T WAIT.